1. Coverage & Studio Dispatch Hub
All products and bespoke fabrications by The Layer Company are manufactured, inspected, and dispatched from our primary studio facility located in Najafgarh, New Delhi, Delhi 110043.
We provide comprehensive domestic delivery coverage serving:
- Delhi NCR: Expedited local delivery across New Delhi, Gurgaon, Noida, Greater Noida, Ghaziabad, and Faridabad.
- PAN India: Dependable express delivery to all serviceable pin codes across Tier-1, Tier-2, and regional locations across India.
2. Production & Manufacturing Lead Times
Because additive manufacturing builds objects layer by layer, delivery timelines consist of two phases: Production Time (fabrication + inspection) plus Transit Time (courier delivery).
Unlike mass-produced consumer goods, our studio pieces are either produced in limited small batches or fabricated on-demand to maintain structural integrity and flawless surface finishes.
- Curated Studio Shop Pieces: Finished editions held in limited stock are packed and dispatched within 2 to 3 business days of payment verification.
- Custom 3D Printing Projects: Lead time depends on machine print hours and batch volume. Standard prototypes and models typically ship within 3 to 7 business days following CAD approval. Exact target dispatch dates are explicitly confirmed in your custom quotation.
- Sublimation Printing Orders: Custom ceramics, metal display panels, and studio merch are typically dispatched within 3 to 5 business days after digital proof confirmation.
3. Estimated Transit Schedule Matrix
Once your order has passed quality control and is handed over to our logistics partner, typical courier transit timeframes are as follows:
| Destination Zone | Estimated Transit | Typical Carrier |
|---|---|---|
| Delhi NCR (Local) | 1 – 2 Business Days | Blue Dart / Delhivery Express / Direct Studio Courier |
| Tier-1 Metros (Mumbai, Bengaluru, Hyderabad, Chennai, Kolkata) | 2 – 4 Business Days | Air Express (Blue Dart / Delhivery / DTDC) |
| Rest of India (Tier-2 & Regional) | 4 – 7 Business Days | Surface / Express Logistics |
| Special / Remote Territories (NE, J&K, Islands) | 6 – 9 Business Days | India Post Speed Post / Regional Specialists |
Please note: National holidays, regional festivals, adverse weather conditions, or local courier delays may marginally impact these estimated windows.
4. Shipping Rates & Calculation
Shipping charges are calculated transparently based on shipment weight, volumetric dimensions, and destination pincode:
- Standard Shop Orders: A flat shipping charge of ₹99 is applied to orders under ₹2,000 across India. Orders of ₹2,000 and above qualify for Free Standard Shipping.
- Custom 3D Printing & Large Commissions: Shipping costs for bespoke prototypes, high-volume batches, or large architectural assemblies are calculated by volumetric weight and itemized directly in your custom formal quotation.
5. Specialized Protective Packaging
3D printed geometry, organic lattices, and ceramic/metal sublimation panels require meticulous packing. We do not use generic poly mailers. Every shipment is protected by:
- Custom-cut high-density shock-absorbent foam inserts.
- Multiple layers of multi-chamber bubble wraps isolating fragile thin walls and overhangs.
- Double-walled corrugated shipping master cartons capable of resisting courier sorting pressure.
- Prominent "Fragile — Handle With Care" labeling to alert carrier personnel.
6. Courier Partners & Live Tracking
We partner with India's premier logistics aggregators and carriers, including Blue Dart, Delhivery, DTDC, and Shiprocket.
As soon as your shipment is manifest, you will receive an automated notification via SMS, WhatsApp, and Email containing your Air Waybill (AWB) tracking number and a direct tracking link to monitor your parcel in real-time from our Najafgarh hub to your doorstep.
7. In-Transit Damage Protocol
If your piece sustains damage during transit despite our heavy-duty packaging, The Layer Company takes full responsibility. You are not left dealing with courier claims.
To qualify for an immediate, complimentary remanufacture or refund:
- Inspect your package immediately upon delivery.
- Within 48 hours of delivery, record a continuous, uncut unboxing video clearly showing the sealed outer parcel, the shipping label, and the opening of the package revealing the damaged piece. (A continuous unboxing video is strictly mandatory to process any in-transit damage claim).
- Send the unboxing video, damage photos, and Order ID to hello@thelayercompany.com or WhatsApp us at +91 89497 33614.
- Upon verification (typically within 24 hours), we will fast-track an expedited replacement print at zero cost to you.
Logistics Support & Inquiries
Have an urgent deadline or need expedited same-day courier dispatch in Delhi NCR?